Thank you for your interest in working at Gallery 7 Theatre!. We invite you to consider the following job postings(s), if any. Please check this webpage and our social media channels from time to time for new employment opportunities.

Postings

Position Title: Box Office Agent

Location: Abbotsford, BC, Canada

Duration: November 7, 2024 to May 24, 2025; extension of contract possible

Hours: Dependent on show schedule, with generally a 3-hour shift on show days. Total hours per shift may change from production to production.

Salary: $17.40 per hour, two tickets to every production

Job Description

We are looking for an enthusiastic, organized, & motivated individual with a passion for live theatre and strong customer service abilities to join the Gallery 7 Theatre team as a casual Box Office Agent for our 2024-2025 season. This position requires the successful candidate be on the job during performances of all productions in our season. For specific dates and show times, please see our website at www.gallery7theatre.com Reporting directly to the Business and Operations Manager and working alongside volunteer Front of House Managers, the Box Office Agent will be responsible for the following:

• Act as the main staff point of contact for onsite volunteers and production team members during performances.
• Create a welcoming, fun, and professional experience for volunteers, staff, and audiences.
• Manage and conduct on-site box office sales, exchanges, donations, and will-call services during performances.
• Review and respond to box office phone messages and emails as necessary.
• Brief ushers on ticket scanning and scanner troubleshooting procedures.
• Brief concession volunteers on set-up, sales and closing procedures.
• Assist House Managers as necessary and during emergencies.
• Perform the pre-show speech at the start of each performance in front of a large audience.
• Assist with concession sales during intermission.
• Make minor purchases for concessions when necessary.
• Submit receipts for reimbursement.
• Check concession stock after each performance and provide volume updates to the Theatre Administrator
• Trouble shoot and resolve issues with onsite scanners and point of sales software and hardware.
• Ensure all box office and concession point of sale and cash boxes are secured following each performance.
• Submit a post-show report to the Executive/Artistic Director & Theatre Administrator following each performance.

Requirements

• A commitment to championing the mission, vision, and values of the organization.
• An interest in, and a passion for, the arts, live theatre, and Gallery 7 Theatre.
• Flexible schedule.
• Attendance at all performances scheduled in the season.
• Ability to work well in a dynamic, team-oriented, and often fast-paced work environment.
• Excellent computer skills and the ability to learn new computer software programs.
• Familiarity with, or ability to quickly learn, box office systems and procedures.
• Familiarity with, or ability to quickly learn, other point of sale systems.
• Able to process a variety of payment methods such as cash, cheque, debit, and credit.
• Comfortable talking to large groups of people.
• Excellent interpersonal and customer service skills.
• Excellent telephone and online communication skills.
• Excellent time-management skills
• Strong multi-tasking ability.
• Strong commitment to excellence, organization, and attention to detail.
• Ability to solve problems quickly and efficiently.
• Strong writing skills.
• Ability to develop effective, positive, and life-affirming relationships with staff, volunteers, and patrons.
• Ability to adapt to change as necessary.
• Access to a vehicle or reliable transportation. Holding a valid Class V driver’s license is an asset.

Application Deadline:

October 7th, or until position is filled.

Application Process:

Please send cover letter and professional resume to office@gallery7theatre.com. This employment opportunity is open to all individuals who meet the above requirements. Please understand that only those selected for an interview will be contacted.